Customer Service Agent

Office & Commercial

Permanent

£9.60 - £9.60

Call Centre and Customer Service : Bedford

Here at D&A we are recruiting for a Customer Service Agent based in Bedford in a new exciting role at the heart of the business.

In this key role you will be the sole point of contact in our Customer Experience, from placing an order to delivery enquiries. This is an essential role with strong communication skills required at the front.

Working hours

You will be working on 40 hours per week on a 08.00 – 17.00 shift Monday to Friday.

The Role : Customer Service Agent

● Report to the Contact Centre Supervisor
● Manage a high level of inbound calls & customer service enquiries
● Generate Sales through special offers & up selling
● Identify & assess customer needs to achieve complete satisfaction.
● Build good working relationships with customers through open and interactive communication
● Achieve or exceed personal / customer service team sales targets and call handling quota’s through orders processed and additional sales
● Suggest and embed any new processes to improve the department or customer experience

We offer:

  • Competitive pay
  • On-site parking
  • Great training and career development
  • Pension and holiday entitlement
  • Bonuses for great performance

If this role interest you please call Will or Frankie on 01234 889333.

Job Information

Job Reference: CSBED001_1634126702
Salary: Up to £9.60 per hour + Holiday Entitlement + Pension
Salary From: £9.60
Salary To: £9.60
Job Industries: Office & Commercial
Job Locations: Bedford, Bedfordshire
Job Types: Permanent
Job Skills: Customer Service / Office / Communication

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