D&A recruitment are currently recruiting for a 1^st Line Support to join our new client’s friendly and professional team on a permanent basis.

You will need to have excellent communication skills, both written and verbal with being the first point of call for Internal customers.

1st Line Support Responsibilities:

– Being the first point of call for all internal customers

– Answer and respond to calls according to company processes and policies in a professional manner

– Managing 1st incidents

– Escalating any issues to 2nd & 3rd line

– Providing IT support to technical issues

– Facilitate the sharing of know-how, coaching and document resolutions

– Identifying underlying issues and logging as problems

– Identifying security incidents, log and escalate as appropriate

– Updating call records

– Providing support outside normal working hours, if required

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.